Need Help Filing A Warranty Claim?

RICO Manufacturing offers a wide range of options for our Warranty.

 

How to file a warranty claim

Following are the steps involved in filing a warranty claim:

  1. WARRANTY REQUEST FORM: Please complete the Online Warranty Form available on this page. This form is used to open a warranty claim, and/or to obtain an RMA (Return Material Authorization) number, which will be used throughout the entire warranty process for credits and labor reimbursements.
  1. WARRANTY PARTS RETURN FORM (RA-1007): Once the claim has been authorized to be opened, the part(s) must be returned to RICO within 30 days of the originating claim date. A copy of form RA-1007 is required to be included with the returned part(s).
  • Return defective part(s) back to RICO via prepaid UPS ground or freight.
  • All part(s) being returned for warranty consideration must be in original OEM condition/unaltered.

Ship direct to:

RICO Manufacturing Inc.
80 North State Street
Medina Ohio, 44256

  • Replacement part(s) can be purchased prior to warranty determination via credit card or open account. COD shipments are not available.
  • Authorized replacement parts will be repaired, replaced or credited within 90 days.
  • All replaced parts will be shipped prepaid UPS Ground or freight standard delivery. All other shipping methods will be the responsibility of the customer.
  1. PART(s) EVALUATION: Once the part(s) has been received by RICO, the part will be evaluated internally or offsite for cause of failure.

All reimbursement(s) will be applied in the following manner:

  • Open accounts will receive a credit issued to their account.
  • Credit card orders will be credited to the charged card.
  • Labor reimbursements will be issued as a credit, unless specifically requested otherwise.

Online Warranty Form

Please fill out the information below and hit send. A representative will respond within 24 hours.