File A Warranty Claim
How to file a warranty claim
Following are the steps involved in filing a warranty claim:
- WARRANTY REQUEST FORM (RA-1001): This form is available below or downloadable by clicking the link provided. The form is used to open a warranty claim, and to obtain a RA(Return Authorization ) number which will be used throughout the entire warranty process for credits and labor reimbursements.
- WARRANTY PARTS RETURN FORM (RA-1007): Once the claim has been authorized to be opened the part(s) must be returned to RICO within 30 days of the originating claim date. A copy of this form is required to be included with the returned part(s).
- Return defective part(s) back to Rico via prepaid UPS ground or freight.
- All part(s) being returned for warranty consideration must be in original OEM condition/unaltered.
Ship direct to:
Rico Manufacturing Inc.
80 North State Street
Medina Ohio, 44256
- Replacement part(s) can be purchased prior to warranty determination via credit card or open account. COD shipments are not available.
- Authorized replacement parts will be repaired, replaced or credited within 90 days.
- All replaced parts will be shipped prepaid UPS Ground or freight standard delivery. All other shipping methods will be the responsibility of the customer.
- PART(s) EVALUATION: Once the part(s) has been received by RICO, the part will be evaluated internally or offsite for cause of failure.
- WARRANTY DETERMINATION FORM (RA-1005): This form will include the results and will itemize your reimbursements of the determined evaluation and will be completed within 90 days of the returned part(s).
- Open accounts will receive a credit issued to their account
- Credit card orders will be credited to the charged card
- All labor reimbursements will be issued by check
Online Warranty Form
Please fill out the information below and hit send. A representative will respond within 24 hours.