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How to file a warranty claim

Following are the steps involved in filing a warranty claim:

  1. WARRANTY REQUEST FORM (RA-1001): This form is available below or downloadable by clicking the link provided. The form is used to open a warranty claim, and to obtain a RA(Return Authorization ) number which will be used throughout the entire warranty process for credits and labor reimbursements.
  1. WARRANTY PARTS RETURN FORM (RA-1007): Once the claim has been authorized to be opened the part(s) must be returned to RICO within 30 days of the originating claim date. A copy of this form is required to be included with the returned part(s).
  • Return defective part(s) back to Rico via prepaid UPS ground or freight.
  • All part(s) being returned for warranty consideration must be in original OEM condition/unaltered.

Ship direct to:

Rico Manufacturing Inc.
80 North State Street
Medina Ohio, 44256

  • Replacement part(s) can be purchased prior to warranty determination via credit card or open account. COD shipments are not available.
  • Authorized replacement parts will be repaired, replaced or credited within 90 days.
  • All replaced parts will be shipped prepaid UPS Ground or freight standard delivery. All other shipping methods will be the responsibility of the customer.
  1. PART(s) EVALUATION: Once the part(s) has been received by RICO, the part will be evaluated internally or offsite for cause of failure.
  1. WARRANTY DETERMINATION FORM (RA-1005): This form will include the results and will itemize your reimbursements of the determined evaluation and will be completed within 90 days of the returned part(s).


All reimbursement(s) will be applied in the following manner:

  • Open accounts will receive a credit issued to their account
  • Credit card orders will be credited to the charged card
  • All labor reimbursements will be issued by check

Online Warranty Form

Please fill out the information below and hit send. A representative will respond within 24 hours.

Dealer Information

Company Name: (required)

Street Address: (required)

City: (required)

State/Province: (required)

Zip/Postal Code: (required)

Contact Name: (required)

Job Title: (required)

Phone: (required)

Customer Information

Company Name: (required)

Street Address:

City:

State/Province:

Zip/Postal Code:

Contact Name:

Job Title:

Phone:

Truck Information

Serial Number: (required)

Model:

Drive Hours : (required)

Part Number:

Description of part: (required)

Reason For Claim: (required)

Email of person submitting this form: (required)